Someone holding a phone with the Lynk app open to a remittance receipt screen with large text to the right saying "Get money from abroad inna blink with Lynk".

How to Get Money From Abroad, Straight to Your Phone with Lynk

Ask loved ones abroad to send cash via MoneyGram

Click "More" from Lynk's home-screen

Go to Remittance and verify your information

Enter your MoneyGram Reference Number

Swipe up to collect straight to your phone with Lynk

FAQs

Why am I seeing that the sender cancelled or requested a refund?

Remittance
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Please confirm with your sender or contact MoneyGram at 18006663947.

How long after a remittance is sent, can I collect it?

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You have up to 180 days/ 6 months to collect your remittance in Lynk, otherwise please contact MoneyGram at 18006663947.

You have up to 180 days/ 6 months to collect your remittance in Lynk, otherwise please contact MoneyGram at 18006663947.

Can I claim a remittance transfer for a friend

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No. You can only claim Remittances intended for you.

Can I choose the currency to receive the money transfer?

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Remittances received through the Lynk app are deposited in Jamaican dollars only.

How long does it take for the funds to be available in my account?

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Once you’ve entered a valid MoneyGram reference, Lynk takes a few minutes to validate and deposit your money in your Lynk wallet.  

If you experience significant delays or issues claiming your MoneyGram Remittance, please contact help@lynk.us

What is the maximum remittance amount I can collect in my Lynk wallet?

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Lynk currently allows a user to claim MoneyGram Remittances up to $100k per day.

Can I receive money from any remittance provider?

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Currently, only Remittances sent via MoneyGram can be claimed in your Lynk wallet.

What do I need to collect remittances with Lynk?

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To collect remittances with Lynk you’ll need:

  1. An active Lucky Lynk (Tier 2 ) account. Learn more about Lynk account tiers here: https://www.lynk.us/lynk-tiers
  2. The MoneyGram reference number associated with the transfer.

How do I receive money from abroad in my Lynk wallet?

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You can collect remittances sent through MoneyGram directly in your Lynk wallet. The sender can visit any MoneyGram location to complete a transfer to Jamaica and share the transaction reference number with you.

From your Lynk wallet:

  1. Go to your Lynk Home screen and click More
  2. Select Remittance and verify your personal info
  3. Enter your MoneyGram Reference number
  4. Swipe up to collect straight to your Lynk wallet

How to Contact Us

Customer Care Chat (In-App)

  • Open Lynk
  • Click ‘My Profile’
  • Click ‘Contact Us’
  • Click ‘Chat with Us’
  • Interact with our chatbot or chat with an Agent

WebChat

Email

Send an email to help@lynk.us or connect using the Lynk app as follows:
  • Open Lynk
  • Click ‘My Profile’
  • Click ‘Contact Us’
  • Click ‘Email Us’

WhatsApp

Send a message to Lynk's WhatsApp Phone Number: 1 915 900-5965.