You need to provide Lynk with your valid address, the Money Transfer Control Number (MTCN), the sender's full name, and your relationship to the sender. Additionally, you may need to disclose the purpose of the funds and your occupation. Depending on certain factors, further information might also be required.Ensure that the address you have provided is your correct full address. Do not repeat the same information across multiple address fields. Each field should contain distinct details of your address. Review your address for common errors such as missing house numbers, incorrect city names, or invalid postal codes.Also, ensure that you enter the exact senders name as shown on the senders receipt.

Typically, you can receive money sent via Western Union within minutes. However, the time may vary based on the sender’s location and the transaction details.

To collect your money, you will need a valid government-issued ID and the transaction's tracking number (reference number or MTCN), which the sender should provide you with.

To track a Western Union money transfer, you have two main options. First, you can view the transaction history details within Lynk, which will provide updates on the status of your transfer. Alternatively, use the Money Transfer Control Number (MTCN) assigned to your transaction. The MTCN allows for a more specific tracking of your remittance's progress. Access to tracking is typically available through Western Union's website.

Currently, receiving remittances via Lynk is free.

Yes, receiving money through MoneyGram and Western Union via Lynk is secure. Lynk uses advanced security protocols to ensure the safety of your transactions.

If you face difficulties in receiving your MoneyGram or Western Union remittance, follow these steps:

1. Valid Address: Ensure that the address you have provided is your correct full address. Do not repeat the same information across multiple address fields. Each field should contain distinct details of your address. Review your address for common errors such as missing house numbers, incorrect city names, or invalid postal codes.

2. Verify Information: Ensure that all the information you've provided, such as your name, transaction details, and the reference number or Money Transfer Control Number (MTCN), is accurate and matches the sender's details.

3. Contact the Sender: If discrepancies are found, ask the sender to verify and, if necessary, correct the details from their end.

4. Visit a MoneyGram or Western Union Agent: If you are still unable to receive your remittance, consider visiting a MoneyGram or Western Union agent directly. The staff at these locations can assist you in collecting your remittance.

Remember, each step is crucial in resolving the issue efficiently.

Lynk supports the collection of remittances sent through both MoneyGram and Western Union. These well-established services offer a reliable and convenient way to receive money sent from overseas. When using Lynk, ensure that your remittance is processed via one of these services to facilitate smooth collection.

Once you’ve entered a valid MoneyGram Reference Number or a valid Western Union MTCN, Lynk typically validates and deposits your funds into your Lynk wallet within a few minutes.If you encounter any significant delays or issues in claiming your remittance, consider visiting a MoneyGram or Western Union agent. Their staff can provide assistance in collecting your remittance.

To receive international remittances through Lynk, your friends or family  can use MoneyGram or Western Union. Once they complete the transaction with either service, they should give you the Money Transfer Control Number (MTCN) for Western Union transactions or the Reference Number for MoneyGram transactions. This number is essential for you to collect your remittance. After you are provided this number, the funds will be transferred directly into your Lynk wallet, ensuring a seamless process for receiving money from abroad.

Once you have collected your remittance through Lynk, you have a variety of ways to utilize your funds. Here are some of the options available within the Lynk app:
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1. Peer-to-Peer Transfers: Easily send money to friends or family members who also use Lynk.
2. Shopping with Lynk Merchants: Purchase products or services from a wide range of Lynk-affiliated merchants.
3. Mobile Top-Up and Data Plans: Conveniently top up your phone's credit or add a data plan directly from Lynk.
4. Bill Payments: Pay your utility and other bills seamlessly through the Lynk platform.

These features are designed for your convenience, allowing you to manage and spend your money effortlessly, right from your device.

To find the Money Transfer Control Number (MTCN) for Western Union or the Reference Number for MoneyGram, you need to contact the person who has sent the remittance. Ask them to provide you with the valid MTCN or Reference number. This number is essential for collecting your remittance, as it serves as a unique identifier for the transaction.

Currently, your Lynk Virtual Card allows you to shop online and in person (Android devices only) with your favourite merchants locally and internationally.

A virtual card is exactly like a physical debit card, just in digital form. You can use it for online purchases or add it to Apple Pay or Google Pay for secure, contactless in-store purchases.

If suspicious activity was detected on your card, it might have been blocked for security purposes. In this case, you would need to contact our help desk at help@Lynk.us. If you locked it yourself, follow the steps in the app to unlock it.

1. Go to the "Cards" menu from the Lynk homescreen

2. Toggle off the block card option

3. You may also unblock your card via the Virtual Card settings

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