• Scheduled - Your Cash Out transfer request was submitted for processing. 
• Transmitted - Your Cash Out request has been successfully sent to your bank of choice.
• Complete - Your bank of choice has received your transfer, and the money has been successfully added to the account.
• Failed - This can happen for several reasons:
  - Your transfer request was received but couldn't be sent to your bank of choice due to technical issues. Please try again later. If the issue persist please reach out to our Customer service centre
  - Your transfer request was declined by the recipient bank because of issues with the transaction details you provided. Please review and reconfirm the details and try again.

If you are having trouble signing in, then you need to ensure the following things:

• Ensure you are connected to the internet
• Ensure that you are not using a Virtual Private Network (VPN)

If you are still have issues signing in then there may be a technical issue that will resolve soon. Try again in a couple of minutes.

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Blocking your virtual card temporarily disables it from making any e-commerce or NFCpayments, ensuring all pending and future transactions are declined.

You can block your virtual card by doing the following:

1. Go to the "cards" menu in the Lynk homescreen

2. Toggle on the block card option

3. You may also block your card via the Virtual Card settings

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In your Lynk Virtual Card settings, tap the “Cancel Card” button and follow the prompts to complete the process.

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You may want to replace your Virtual Card for various reasons, including security concerns or personal ones. To replace your Lynk Virtual Card, first you have to cancel your current card and activate a new card. To activate a new Lynk Virtual Card, tap on the “cards” menu from the Lynk homescreen. This will launch the new card activation process if you do not have an active card. Follow the onscreen prompts to complete the process.

Note: for more info on cancelling your current Lynk Virtual Card, please see the FAQ.

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You can obtain a Lynk Virtual Card by firstmaking sure your tier is upgraded to Lucky Lynk (tier 2), which will enable the“Cards” menu. Once you enter the cards menu, follow the onscreen prompts toactivate your Lynk Virtual Card.

Note: For more info on upgrading your tier, please see the FAQ.

The Lynk Virtual Card is stored in the Lynk Wallet and is backed by ausers’ Lynk Balance. The card allows a user to shop online and in-person (viaNear Field Communication on Android devices) anywhere there is a contactlessPOS that accepts VISA Payments. The Lynk Virtual Card is cobranded Lynk + VISA.

When you deactivate a virtual card access token for a given merchant, you permanently remove that merchant's ability to process payments you make with your virtual card. If you have active subscriptions with a merchant who's token you permanently remove, payments will be interrupted.

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If your virtual card was tokenized on any merchant’s website or mobile app, then these tokens will become dormant/suspended when you cancel your card. If you should activate a new virtual card, then you will be given the opportunity to decide whether to keep or permanently deactivate your previous tokens.

When you use your virtual card on a merchant’s website or add your card to a device or mobile app, your card information is encrypted and a unique code is created called a token. This helps to protect your card information and reduce the risks of exposure of sensitive information if there is a data breach or cyber attack.

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If your account was flagged for closing:

• You will be given the chance to provide banking details, where we will send your remaining balance
• You’ll get updates along the way and can check with us if needed at help@lynk.us

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No. While over your balance limit:

• You can’t receive some types of credit transactions (like Remittances, Cash In, Request Payments, and JAM-DEX Cash In/Out)
• You can still send money, withdraw, and use your balance normally.

Normalize your balance to lift the hold on incoming transactions.

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If you’ve hit the Tier 1 limit and need more, you can upgrade to Tier 2.

• You’ll see an upgrade prompt in the app 
• Or, go to your user profile and select "My Account" then "Tier and Limits"
• Follow the steps to submit any required information
• Once approved, your limit will increase to $250,000

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It means your balance stayed over the Tier limit for too long. Here’s what happens:

• If you don’t take action within 3 days, your account may be flagged for closing.
• If you’re still over the limit after that, your account might be flagged for upgrade (Tier 1) or closing (Tier 2).

Don’t worry, we’ll remind you along the way and guide you through your options.

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You can normalize your balance, which is to bring down the balance to the tier limit by:

• Spending funds via card or transfer
• Withdrawing to your bank account
• Using your balance for in-app payments
• Upgrading to Tier 2 if you are currently at Tier 1

Once your balance is back below the limit, you’ll get a confirmation notification to highlight that your account is good.

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