Viz (Visa Alias Directory Service) is a solution provided by Visa that allows Lynk users to receive money to their Lynk Visa virtual card using only their phone number. Instead of sharing sensitive card details, users can simply provide the sender with their phone number linked through Viz.

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Only the account holder should make changes to a Lynk account, therefore we ask you to verify your identity before processing any changes.

The information you are entering does not match your card. Please ensure you are entering the same information found on your card.

The best way to find the billing address, email or phone number associated with your card is to contact the bank where your card was issued.

Lynk requires you to confirm your card details for security purposes only once, and this applies exclusively to Visa cards

The red icon indicates that there is an outstanding action that you need to take with that card in order to continue using it. When you tap on the card, it will direct you to the necessary screen for you to take action.

For security purposes, Visa may send a one time code to you when using your Lynk virtual card during a transaction. For easy access, the code will be sent as push notification.

Failure can occur when you try to add your virtual card to an online platform for various reasons:

• Incorrect verification code entered

• The verification code expired

In these cases, you should retry adding your card to the platform, entering the code correctly before it expires.

If you still cannot successfully add your card, please reach out to customer support to assist you.

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If you did not take this action, do not share this code with anyone and report it immediately to Lynk customer support at help@lynk.us. We will help you through this process and ensure your account is safe.

For security purposes, Visa may send a one time code to you when adding your Lynk virtual card to an online platform. For easy access, the code will be sent as push notification and email.

Observe the ‘From’ email carefully. The link provided in this email starts with https:// and contains lynk.us so you know it is from us. There should be no other characters. If you notice suspicious links, report it to Lynk customer support at help@lynk.us

For security purposes, Visa may send a one time code to you when using your Lynk virtual card during a transaction. For easy access, the code may be sent as a push notification.

You can pay in stores quickly and securely using NFC (Tap-to-Pay) on supported Android devices.

Here’s how:

1. Tap “Cards” on the Lynk App home screen.

2. Select “Pay”

3. Then hold your phone close to the payment terminal until the payment is completed.

Helpful Tip

You can make Tap-to-Pay purchases even if:

• The Lynk app is not open

• When you don’t have data or WiFi

Simply enable “Lynk as Default Payment App” and turn on “Offline Mode” and in your virtual card settings for faster access at checkout.

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Shopping online is easy with your Lynk Virtual Card. Just use your card details at checkout like you would with any debit or credit card.

Follow these steps:

1. Tap “Cards” on the Lynk App home screen.

2. Then click “Show” on your Virtual Card to view your card details.

3. Enter the card details on the merchant’s website or app to complete your purchase.

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• Scheduled - Your Cash Out transfer request was submitted for processing. 
• Transmitted - Your Cash Out request has been successfully sent to your bank of choice.
• Complete - Your bank of choice has received your transfer, and the money has been successfully added to the account.
• Failed - This can happen for several reasons:
  - Your transfer request was received but couldn't be sent to your bank of choice due to technical issues. Please try again later. If the issue persist please reach out to our Customer service centre
  - Your transfer request was declined by the recipient bank because of issues with the transaction details you provided. Please review and reconfirm the details and try again.