If you are having trouble signing in, then you need to ensure the following things:

• Ensure you are connected to the internet
• Ensure that you are not using a Virtual Private Network (VPN)

If you are still have issues signing in then there may be a technical issue that will resolve soon. Try again in a couple of minutes.

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If you do not receive the money in Lynk you need to ensure the following:

• Ensure that you give the sender the viz alias that was created in Lynk. Once viz is enabled there will be a section on the virtual card page showing your Viz details, including your alias.
• Ensure that your preferred credential setting is turned on. On the Lynk virtual card settings page, ensure the preferred credential is toggled on.
• Ensure that viz is enabled in Lynk. On the Lynk virtual card settings page, ensure the ‘Enable Viz’ setting is toggled on.

Yes, you may disable Viz from your Lynk virtual card settings.

You can change your Viz preferred credential in Lynk in your virtual card settings. Once you navigate to the Lynk virtual card screen, in the settings you will find a section titled Viz. Simply toggle on the preferred credential setting and you will be able to receive money with Viz in Lynk

With viz you can choose with which participating financial institution you set as the preferred credential. You can think about the preferred credential as where you will receive money with the alias you give the sender. You can only have one (1) preferred credential at any time.

No, enrolling in viz is optional. Viz is the safest and fastest way to receive money from anywhere in the world so we highly recommend that you give it a try.

Once you have enabled Viz and have set your preferred credential to your Lynk virtual card, you can receive money with Viz by giving the sender your phone number. That’s all they need to use the Viz network to send money to you.

No, you cannot send money with Viz on Lynk. Currently you can only receive money with Viz on Lynk

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Blocking your virtual card temporarily disables it from making any e-commerce or NFC payments, ensuring all pending and future transactions are declined.

You can block your virtual card by doing the following:

1. Go to the "cards" menu in the Lynk homescreen

2. Toggle on the block card option

3. You may also block your card via the Virtual Card settings

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In your Lynk Virtual Card settings, tap the “Cancel Card” button and follow the prompts to complete the process.

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You may want to replace your Virtual Card for various reasons, including security concerns or personal ones. To replace your Lynk Virtual Card, first you have to cancel your current card and activate a new card. To activate a new Lynk Virtual Card, tap on the “cards” menu from the Lynk homescreen. This will launch the new card activation process if you do not have an active card. Follow the onscreen prompts to complete the process.

You can obtain a Lynk Virtual Card by first making sure your tier is upgraded to Lucky Lynk (tier 2), which will enable the “Cards” menu. Once you enter the cards menu, follow the onscreen prompts to activate your Lynk Virtual Card.

The Lynk Virtual Card is stored in the Lynk Wallet and is backed by a users’ Lynk Balance. The card allows a user to shop online and in-person (via Near Field Communication on Android devices) anywhere there is a contactless POS that accepts VISA Payments. The Lynk Virtual Card is cobranded Lynk + VISA.

When you deactivate a virtual card access token for a given merchant, you permanently remove that merchant's ability to process payments you make with your virtual card. If you have active subscriptions with a merchant who's token you permanently remove, payments will be interrupted.

If your virtual card was tokenized on any merchant’s website or mobile app, then these tokens will become dormant/suspended when you cancel your card. If you should activate a new virtual card, then you will be given the opportunity to decide whether to keep or permanently deactivate your previous tokens.