Support

FAQs

Clear
Filtering by:
Tag
close icon

Do I need a bank account to get a virtual card?

Virtual Card
keyboard_arrow_down

No, you do not. You can activate your virtual card on the Lynk app without having a bank account. If you are a Lynk Lite user, you will have to upgrade before using virtual cards.

Button Text

Can I have more than one virtual card at a time?

Virtual Card
keyboard_arrow_down

Currently each user is limited to one card at a time. However, you can cancel and create up to 5 virtual cards.

Button Text

What is the minimum age required to get a virtual card?

Virtual Card
keyboard_arrow_down

The minimumage is the same as for the Lynk app itself, which is 18 years old.

Button Text

How long does it take to get approved for a Lynk virtual card?

Virtual Card
keyboard_arrow_down

You can complete the application process and get approved in as little as 60seconds on the Lynk app.

Button Text

How can I top up my virtual card?

Virtual Card
keyboard_arrow_down

Your virtual card balance is directly connected to your Lynk balance. You can top upyour virtual card balance simply by cashing in to your Lynk wallet.

Button Text

Why do I need to upgrade my tier to use virtual cards?

Virtual Card
keyboard_arrow_down

Asa financial app, we are required by law to verify users of certain services.Upgrading your tier is simple: provide a valid Jamaican issued ID and wait forthe verification to be completed.

Button Text

Where can I use my virtual card?

Virtual Card
keyboard_arrow_down

Currently you can shop online and in person (Android devices only) wherever Visa is accepted. Visa is widely accepted in over 200 countries and territories around the world.

Button Text

How will I receive my prize?

Promotions
keyboard_arrow_down

Prizes will be claimed in winner's Lynk wallet.

Button Text

How do I earn entries for the monthly draw?

Promotions
keyboard_arrow_down

Lynkies can earn entries in out "Lynk Yuh Best Life" promotion by:

· Remittance $1,000 or more = 1 entry

· P2M $1000 or more = 1 entry

· Bill Pay $1000 or more = 1 entry

· Top Up $1000 or more = 1 entry

· 1st P2P of week $1000 or more = 1 entry

Button Text

What are the prizes in the “Lynk Yuh Best Life” promotion

Promotions
keyboard_arrow_down
Weekly Prizes

Winners will be selected randomly each week from a pool of qualifying entrants.

o 1st draw: JMD$50,000

o 2nd draw: JMD$20,000

o 3rd draw: JMD$10,000

Monthly Prizes

$1 million every 4 weeks

Button Text

How can I enter the “Lynk Yuh Best Life” promotion?

Promotions
keyboard_arrow_down

Lynk Yuh Best Life! Use Lynk all summa to increase your chances.

Winners will be chosen randomly from a pool of qualifying entrants.  

You'll earn 1 entry for every transaction of $1,000 or more:

• Mobile Top Up

• Bill Payment

• Purchase at a Lynk Merchant

• Remittance received via Lynk app

• 1st Money transfer for the week

Button Text

What is the duration of the promotion?

Promotions
keyboard_arrow_down

The promotion starts July 14, 2023, and ends on September 8, 2023

Button Text

What is “Lynk Yuh Best Life” promotion

Promotions
keyboard_arrow_down

Our “Lynk Yuh Best Life” promotion is an opportunity for Lynkies to win monthly and weekly prizes from a prize pool of $5,000,000.

Button Text

Terms and Conditions

Terms and Conditions
keyboard_arrow_down

For the purposes of these Terms and Conditions, “Lynk” refers both to the Lynk app and the company that owns and offers the Lynk app. “Juici Patties” refers to the partner merchant within this promotion that operates several locations. A “user” refers to an individual who has downloaded the Lynk app, created a Lynk account and verified his/her identify to become active.

 

From June 5 to June30, 2023:

1. Juici Patties' Customers who sign up for Lynk at participating Juici Patties locations will be eligible for $500 money back. Cash back will be awarded to first 500 users to sign up. Agents will be at all participating locations to award $500 prize codes onsite.

2. Lynk users who pay with Lynk at participating Juici Patties locations will be eligible for $200 off their next purchase. Discount can only be redeemed at the same location.

 

Participating Juici Patties locations include:

1. Red Hills

2. New Kingston

3. Liguanea

4. UWI Mona

 

To the extent permitted by applicable law, Lynk’s liability under or in connection with the Lynk Juici Patties money back promotion shall be limited to the values outlined above. Under no circumstances will Lynk be liable under the Lynk Juici Patties Money back promotion for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the user and Lynk and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.

 

All title, ownership, and intellectual property rights in the Lynk application, including the content, belong to Lynk and/or its licensors.

 

Lynk reserves the right in its sole discretion, without notice, to cancel, terminate, modify, or suspend the Lynk Juici Patties Promotion or any of its terms and conditions.

Button Text

Who do I reach out to if I need help?

Promotions
keyboard_arrow_down

Lynk us at help@lynk.us to contact our customer service desk.

Button Text
No results found.
Oops! Something went wrong while submitting the form.

Contact Us

Dedicated team and personalised support. Lynk prioritizes user satisfaction by providing assistance tailored to individual needs.
Support request