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How do I change my PIN?

Account Management
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Once you are signed in you can change your PIN in the User Profile section:
1) Just click on “Profile” on the lower navigation bar and look for the "Security" section.
2) Select "Update PIN" to change your PIN and follow the instructions on the screen.
Don't choose a PIN that will be easy for others to figure out. Avoid predictable PINs like your birthday or a part of your phone number, and remember you can't use a PIN that's a sequence (like 123456) or has 3 repeating digits (like 111234, or 000000).

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What if I have forgotten my PIN?

Privacy & Security
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No worries, we all forget things sometimes. Simply:
1) Head to the home screen page on the app.
2) Click on the "Forgot your PIN" button that is above the “Sign In” button.
3) You'll have to confirm your identity and you'll be able to reset your PIN.

If your phone has a fingerprint or face scanning feature, you can activate them on your Security settings so you don't need to remember your PIN.

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What can I do if I notice an error in my transaction

Sending & Receiving Money
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You can report the problem on your transaction history or reach out to Lynk customer support for assistance at help@lynk.us.

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How do I tell if I've received money?

Sending & Receiving Money
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Easy! If someone sent you money, you immediately get a notification. You won’t need to ask for proof of payment, screenshots or anything else anyone.

That's right, we do all the heavy lifting! You can track every transaction you've made in Lynk in your activity history.

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How do I send money?

Sending & Receiving Money
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We've made sending money easy:
1) Select a recipient from your contact list, scan a Lynk user's QR code, or search for the Lynk user you want to send money to,
2) Type in the amount, and swipe up to send!

You can search for Lynk users by their phone number, name or their @username.

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What's my weekly transaction limit?

Sending & Receiving Money
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Your transaction limit is linked to your Tier. Learn more about Lynk Account Tiers here:

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Can I send money to someone without a Lynk Account?

Sending & Receiving Money
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Yes, you can send money to anyone with a local bank account.

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How do I request money?

Sending & Receiving Money
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We've made it as easy as:
1) Tapping "Transfer" on the home screen
2) Tapping "Ask" at the top of the transaction screen
3) Searching for, or selecting a contact
4) Typing in the amount you'd like to request and swiping up to send.

If this is your first transfer we'll ask for permission to sync your contact list with the app so that we can show all of your friends in the app for easy interaction and to invite those who have not yet joined.

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How do I add money to my Lynk Lite account?

Getting Started
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You can receive or request money from other Lynk users or cash in at NCB iABMs island wide. Click HERE to learn how to cash in at NCB iABMs

Your Cash in limit is $40,000 daily! Level up your account for more spending power and even more ways to cash in!

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What does it cost to use Lynk?

Getting Started
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Lynk is free to use for your personal needs, whether you're sending or requesting money from friends and family.

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Do I need a bank account to use Lynk?

Getting Started
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No! No bank account or anything else is needed to use Lynk. As long as you have a smartphone, you can Lynk.

A bank account will improve your Lynk experience as you'll be able to connect it to your Lynk account to move money at lightning speed to and from it, but again, you do not need a bank account to use Lynk.

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How does Lynk work?

General
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Lynk is an easier cash-free solution to your money. We do all the heavy lifting! You can track every transaction you’ve made in Lynk in your activity history.

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Does Lynk store my ID?

Getting Started
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Your ID is safely stored on our servers to verify your account. Should you forgot your PIN or need to re-verify your account, we use it to confirm your identity.

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Why do I need to take a video selfie?

Getting Started
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We ask you take a video selfie so we can compare it to the ID you choose to use for your verification.

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How did you decide on my @Lynk.iD?

Getting Started
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We automatically created your Lynk.iD from the information on your ID. Each @Lynk.iD is unique, so if your name was already taken, we've added a number to it to keep you special.

If you'd like to change your @Lynk.iD, you can do it once.

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