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I think my virtual card is compromised, what should I do?

Virtual Card
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If you suspect your card is compromised, follow these steps:

1. Immediately block your card. You can find the block card option on the Lynk Virtual Card homescreen and in the Virtual Card settings.

2. Report your suspicions to Lynk at help@Lynk.us. We will assist you through this process.

3. If we confirm that your card is compromised, your next step is to cancel your virtual card and activate a new one.

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Why can't I activate my virtual card?

Virtual Card
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If you are encountering errors when trying to activate your virtual card, it may be due to various factors such as:

1. Insufficient minimum balance

2. Maximum card activations reached

3. Temporary technical errors

4. The need to upgrade your tier

5. Poor internet connection

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Is my virtual card free?

Virtual Card
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Yes, your first virtual card is free. All other Virtual cards after will attract a small fee.

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Do I need a bank account to get a virtual card?

Virtual Card
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No, you do not. You can activate your virtual card on the Lynk app without having abank account. If you are a Lynk Lite user, you will have to upgrade before using virtual cards.

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Can I have more than one virtual card at a time?

Virtual Card
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Currently each user is limited to one card at a time. However, you can cancel and create up to 5 virtual cards.

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What is the minimum age required to get a virtual card?

Virtual Card
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The minimumage is the same as for the Lynk app itself, which is 18 years old.

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How long does it take to get approved for a Lynk virtual card?

Virtual Card
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You can complete the application process and get approved in as little as 60seconds on the Lynk app.

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How can I top up my virtual card?

Virtual Card
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Your virtual card balance is directly connected to your Lynk balance. You can top upyour virtual card balance simply by cashing in to your Lynk wallet.

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Why do I need to upgrade my tier to use virtual cards?

Virtual Card
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Asa financial app, we are required by law to verify users of certain services.Upgrading your tier is simple: provide a valid Jamaican issued ID and wait forthe verification to be completed.

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Where can I use my virtual card?

Virtual Card
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Currentlyyou can shop online and in person (Android devices only) wherever Visa isaccepted. Visa is widely accepted in over 200 countries and territories aroundthe world.

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How will I receive my prize?

Promotions
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Prizes will be claimed in winner's Lynk wallet.

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How do I earn entries for the monthly draw?

Promotions
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Lynkies can earn entries in out "Lynk Yuh Best Life" promotion by:

· Remittance $1,000 or more = 1 entry

· P2M $1000 or more = 1 entry

· Bill Pay $1000 or more = 1 entry

· Top Up $1000 or more = 1 entry

· 1st P2P of week $1000 or more = 1 entry

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What are the prizes in the “Lynk Yuh Best Life” promotion

Promotions
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Weekly Prizes

Winners will be selected randomly each week from a pool of qualifying entrants.

o 1st draw: JMD$50,000

o 2nd draw: JMD$20,000

o 3rd draw: JMD$10,000

Monthly Prizes

$1 million every 4 weeks

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How can I enter the “Lynk Yuh Best Life” promotion?

Promotions
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Lynk Yuh Best Life! Use Lynk all summa to increase your chances.

Winners will be chosen randomly from a pool of qualifying entrants.  

You'll earn 1 entry for every transaction of $1,000 or more:

• Mobile Top Up

• Bill Payment

• Purchase at a Lynk Merchant

• Remittance received via Lynk app

• 1st Money transfer for the week

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What is the duration of the promotion?

Promotions
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The promotion starts July 14, 2023, and ends on September 8, 2023

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